Frequently Asked Questions
Everything you need to know about your HAVN Jewelry purchase.
What materials are used in HAVN Jewelry?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided HAVN pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your pieces?
Yes, all HAVN Jewelry comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.